Terms of Use

01Our Services

RAUVORA is a mobile nutrition and lifestyle tracking application for iOS and Android, operated by Twisted House SRL, a company incorporated in Romania (doing business as RAUVORA). The app supports users following animal-based, carnivore, and lion diet protocols, providing personalised meal guidance, recipe access, water intake tracking, activity logging, cycle-aware nutritional recommendations, and a gamified pride progression system ('Services').

These Terms of Use ('Terms') govern your access to and use of our Services. By creating an account or using the app, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

02Eligibility

You must be at least 18 years of age (or the minimum legal age in your jurisdiction, if higher) to use RAUVORA. By using our Services, you represent and warrant that you meet this age requirement.

If you are using the Services on behalf of an organisation, you represent that you have the authority to bind that organisation to these Terms.

03Account Registration

To use RAUVORA, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Keep your password secure and confidential
• Accept responsibility for all activities that occur under your account
• Notify us immediately at contact@rauvora.com if you suspect any unauthorised use of your account

You may not create more than one account per person, or create an account on behalf of another individual without their consent. We reserve the right to terminate accounts that violate these Terms.

04Subscriptions & Payments

RAUVORA offers a free tier and a premium subscription called Vora Pro, available on a monthly or annual basis. By subscribing to Vora Pro, you agree to the following:

Billing

Subscriptions are billed through the Apple App Store or Google Play Store, depending on the platform you use. Your payment method will be charged at the start of each billing period. All prices are displayed in the app before purchase and are inclusive of any applicable taxes where required by law.

Auto-renewal

Vora Pro subscriptions automatically renew at the end of each billing period unless you cancel at least 24 hours before the renewal date. You can manage or cancel your subscription at any time through your App Store or Google Play account settings.

Price changes

We may change subscription prices from time to time. We will give you reasonable advance notice of any price changes. Continued use of Vora Pro after a price change constitutes acceptance of the new price.

05Free Trial

We may offer a free trial of Vora Pro from time to time. If you subscribe during or at the end of a free trial, your payment method will be charged the applicable subscription fee at the start of the paid period. To avoid being charged, you must cancel before the free trial ends through your App Store or Google Play account settings.

06Cancellations & Refunds

You may cancel your Vora Pro subscription at any time. Cancellation takes effect at the end of your current billing period - you will retain access to Vora Pro features until that date.

All purchases are processed by Apple App Store or Google Play. Refund requests are subject to their respective refund policies:

• Apple: Request refunds at reportaproblem.apple.com
• Google Play: Request refunds via the Google Play app or your Google account

We do not process refunds directly, as all billing is managed by the respective app stores.

07Health Disclaimer

The nutritional guidance provided in RAUVORA is based on general animal-based and carnivore dietary principles. Individual results will vary. We make no representations or warranties that following any guidance in the app will achieve specific health, fitness, or wellness outcomes.

If you experience any adverse effects or health concerns while using RAUVORA, stop using the app and seek appropriate medical attention immediately.

08Acceptable Use

You agree to use RAUVORA only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Services in any way that violates any applicable law or regulation
• Attempt to gain unauthorised access to any part of the Services or its related systems or networks
• Interfere with or disrupt the integrity or performance of the Services
• Reverse engineer, decompile, or disassemble any part of the app
• Use automated tools (bots, scrapers, crawlers) to access or extract data from the Services
• Impersonate any person or entity, or falsely claim an affiliation with any person or entity
• Upload or transmit any content that is unlawful, harmful, threatening, abusive, defamatory, or otherwise objectionable
• Use the Services to transmit unsolicited commercial communications (spam)
• Attempt to probe, scan, or test the vulnerability of the Services or any associated system

We reserve the right to terminate or suspend access to the Services immediately, without prior notice, for any violation of these Terms.

09Intellectual Property

All content, features, and functionality of RAUVORA - including but not limited to text, graphics, logos, icons, images, audio clips, recipes, meal plans, and software - are the exclusive property of Twisted House SRL or its licensors and are protected by applicable intellectual property laws.

We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Services for your personal, non-commercial purposes, subject to these Terms.

You may not copy, modify, distribute, sell, or lease any part of our Services, nor may you reverse engineer or attempt to extract the source code of our software, unless laws prohibit these restrictions or you have our written permission.

The RAUVORA name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Twisted House SRL. You may not use such marks without our prior written permission.

10User Content

You may provide information to us through the app, such as your profile details, dietary preferences, health goals, tracking data, and cycle information ('User Content'). You retain ownership of your User Content.

By providing User Content to us, you grant Twisted House SRL a limited, worldwide, royalty-free licence to use, store, and process that content solely for the purpose of providing and improving the Services to you.

You represent and warrant that your User Content is accurate and that you have all necessary rights to provide it to us. You are solely responsible for the accuracy and completeness of the information you submit.

11Third-Party Services

Our Services integrate with or rely upon third-party platforms and services, including:

• Supabase - backend infrastructure and data storage
• RevenueCat - subscription and payment management
• Apple App Store / Google Play - app distribution and billing

Your use of these third-party services is subject to their own terms of service and privacy policies. We are not responsible for the content, practices, or policies of any third-party services.

12Disclaimers

The Services are provided on an 'as is' and 'as available' basis without any warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that the Services will be uninterrupted, error-free, or free of viruses or other harmful components, or that the results obtained from using the Services will be accurate or reliable.

Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusions may not apply to you.

13Limitation of Liability

To the fullest extent permitted by applicable law, in no event shall Twisted House SRL, its directors, employees, partners, agents, suppliers, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages - including without limitation loss of profits, data, goodwill, or other intangible losses - resulting from your access to or use of (or inability to use) the Services.

In no event shall our total liability to you for all claims relating to the Services exceed the amount you paid us in the twelve (12) months preceding the event giving rise to the claim, or €100 (one hundred euros), whichever is greater.

Some jurisdictions do not allow certain limitations of liability, so some of the above may not apply to you.

14Indemnification

You agree to defend, indemnify, and hold harmless Twisted House SRL and its directors, employees, partners, agents, suppliers, and affiliates from and against any claims, liabilities, damages, losses, and expenses - including reasonable legal fees - arising out of or in any way connected with:

• Your access to or use of the Services
• Your violation of these Terms
• Your violation of any third-party right, including any intellectual property or privacy right
• Any claim that your User Content caused damage to a third party

15Term & Termination

These Terms remain in effect for as long as you use the Services. We may suspend or terminate your access to the Services at any time, with or without notice, for any reason - including if we reasonably believe you have violated these Terms.

You may terminate your account at any time by deleting it through the app's profile settings or by contacting us at contact@rauvora.com.

Upon termination, your right to use the Services will immediately cease. Provisions of these Terms that by their nature should survive termination - including intellectual property, disclaimers, indemnification, and limitations of liability - shall survive.

16Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of Romania and, where applicable, the laws of the European Union, without regard to conflict of law principles.

If you are a consumer residing in the EU, you may also benefit from any mandatory protective provisions of the law in the country in which you reside.

Any disputes arising out of or in connection with these Terms shall first be attempted to be resolved amicably through negotiation. If a resolution cannot be reached within 30 days, disputes shall be submitted to the competent courts of Bucharest, Romania.

EU consumers may also use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

17Changes to These Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will update the date at the top of this page and, where appropriate, notify you in the app or by email.

Your continued use of the Services after changes become effective constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, please stop using the Services and delete your account.

18Contact Us

If you have any questions about these Terms of Use, please contact us at contact@rauvora.com. We aim to respond within 5 business days.